Want new donors? Check out the importance of diversity-related data.


The term “culture of philanthropy” is boring. Instead, let us focus on creating a culture shift by incorporating Diversity, Equity & Inclusion (DEI) data in our conversations with donors.

The “culture of philanthropy” has been around for over a decade, repeated in case statements, campaign materials and in conversations with internal and external constituents. I haven’t had any donor ask me what that meant as it still seems a fancy word to me.

Culture shifts happen when strong leaders influence every nook and corner of an institution with a common purpose. This purpose resonates with every constituent regardless of race, ethnicity, age, sexual orientation, gender identity and other identities that make us unique but part of a whole. DEI-data is critical here.

However, we ignore DEI data and go back to the same old prospect pools, the “wells” as we call them, reaching out to the same constituents again and again.

Retention is good but over-retention wont bring anything new to the fold.

Do we have meaningful insight on DEI data regarding our constituents? How many of our boards have had the same members for over half a century? How many times have we scrambled to check boxes when a grantor asks for the diversity of our board?

The practice of adding namesake women and minorities to boards for the sake of diversity numbers is nothing new to the nonprofit world.

However, the times have changed and in an excellent data guide, the Association of Professional Researchers for Advancement (APRA) talks about the purposes of Diversity, Equity & Inclusion (DEI) data, how it needs to be collected, used and stored. The APRA Ethics and Compliance Committee Diversity, Equity and Inclusion (DEI) Data Guide is a very useful resource that can help us look at donor pools with a different lens.

DEI data can help us diversify our boards, build better donor affinity groups, understand cultural nuances, tailor new types of volunteer engagements and, as the guide says “help further policies of non-discrimination.”

Any collection of DEI data should ask the question “Why” and it must have a business reason. Transparency is key as we design questions, responses are voluntary, and we must include a way to obtain informed consent.

DEI data can provide insights to frontline fundraisers on building relationships with new donor pools, asking them culturally competent questions, and getting to know people in a more meaningful way. This process will also help us reduce our biases, both conscious and unconscious.

While DEI-related data can give us a wealth of information, the APRA data guide teaches us how to use it ethically, for what kinds of purposes and how it needs to be stored.

This is critically important as we live in a world full of data breaches. However, DEI data, if used well can engage and strengthen our relationships with new donor pools.

At the end of the day, we all seek inclusion and belonging. What better way than to harness DEI data to include new constituents we had never thought about?

.

Content marketers vie for buyer attention



S
mart content marketers are helping us make purchasing decisions in a world dominated by low attention spans.

Content marketing helps you meaningfully sell your product or service on the Web, especially in business to business (B2B) marketing. According to Michael Bremmer, Vice President of  Newscred, compelling content and a helpful attitude will deliver solid business results.

Businesses that educate their buyers and help them in their journey will make better results. Those that self-promote and create content for the sake of content will die as someone will strive to give an authentic voice.

Content marketing has blurred the lines between marketing and sales. The modern-day sales rep is now a smart content marketer who helps influence a buyer’s purchasing decision using new tools and a helpful attitude. Content marketers are educating buyers, building long-term relationships and closing deals without the help of traveling salesmen, using data analytics and persona-based research.

With most buyers doing 80% of their research online, there are fewer opportunities for traditional sales folks to intervene.  The “delayed engagement,” among prospects offers content marketers opportunities to help in conversions.

In our cluttered world with lots of unwanted information, how can we help our buyers? Bremmer suggests 3 tips to excel in a world dominated by unwanted content:
1. Stop promoting your business. Instead, create content for real people, your buyers.
2. Be the best answer on the Internet for whatever business you are in.
3. Delight your buyers by being the most helpful and be the best educator in your space.